Privacy

WELCOME TO WWW.HALLHOURS.IT (THE "SITE"). ON THIS PAGE, YOU WILL FIND THE PRIVACY POLICY RELATING TO THE PROCESSING OF PERSONAL DATA PROVIDED AND/OR COLLECTED DURING THE VISIT TO THE SITE BY UNREGISTERED USERS. FOR FURTHER INFORMATION AND CLARIFICATIONS ABOUT OUR PRIVACY POLICY, YOU CAN SEND A REQUEST BY EMAILING INFO@ALLHOURS.IT.

  1. DATA PROCESSING The data controller is Surgo Gemma, whose details are as follows: Surgo Gemma VAT Number: 07629720728 Corso Italia, 19/c 70123 – Bari ITALY

Email address of the data controller: info@allhours.it

  1. TYPES OF DATA COLLECTED Among the Personal Data collected by this Application, either independently or through third parties, there are: phone number, email, name, surname, Cookies, Usage Data, province, state, country, ZIP code, city. Full details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific informative texts displayed before the data is collected. Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically during the use of this Application. Unless specified otherwise, all data requested by this Application is mandatory. If the User refuses to provide it, this Application may be unable to provide the Service. In cases where this Application specifically states that some Data is optional, Users are free to refrain from communicating such Data without any consequences on the availability or functioning of the Service. Users who have doubts about which Data is mandatory are encouraged to contact the Data Controller. Any use of Cookies - or other tracking tools - by this Application or by third-party service providers used by this Application, unless otherwise specified, is intended to provide the Service requested by the User, in addition to the other purposes described in this document and in the Cookie Policy, if available. The User assumes responsibility for the Personal Data of third parties obtained, published, or shared through this Application and guarantees that they have the right to communicate or disclose them, releasing the Owner from any liability to third parties.

  2. METHODS AND PLACE OF DATA PROCESSING

3.1 DATA PROCESSING METHODS The Data Controller adopts appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction of Personal Data. Processing is carried out using computers and/or IT-enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.

3.2 LEGAL BASIS OF PROCESSING The Data Controller may process Personal Data relating to the User if one of the following applies:

  • The User has given consent for one or more specific purposes; Note: In some jurisdictions, the Owner may be entitled to process Personal Data without the User's consent or another legal basis specified below, as long as the User does not object ("opt-out") to such processing. This is not, however, applicable whenever the processing of Personal Data is subject to European data protection law;
  • The processing is necessary for the performance of a contract with the User and/or for any pre-contractual obligations thereof;
  • The processing is necessary for compliance with a legal obligation to which the Owner is subject;
  • The processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  • The processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party. In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

3.3 PLACE The Data is processed at the Data Controller's operating offices and in any other places where the parties involved in the processing are located. For further information, please contact the Data Controller. Personal Data of the User may be transferred to a country other than the one in which the User is located. To obtain further information on the place of processing, the User can check the section of this document concerning the details about the processing of Personal Data. The User has the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization of public international law or consisting of two or more countries, such as the UN, as well as regarding the security measures taken by the Data Controller to protect the Data. The User can check if one of the above-mentioned transfers takes place by examining the section of this document concerning the details of the processing of Personal Data or request information from the Data Controller by contacting them at the beginning of this document.

3.4 STORAGE PERIOD The Data is processed and stored for the time required by the purposes for which it was collected. Therefore:

  • Personal Data collected for purposes related to the performance of a contract between the Owner and the User will be retained until such contract has been fully performed.
  • Personal Data collected for the purposes of the Owner’s legitimate interests will be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner. The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, Personal Data will be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.
  1. THE PURPOSES OF PROCESSING

The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights, and for the following purposes: Contacting the User, Registration and authentication, Analytics, Content commenting, Interaction with external social networks and platforms, Displaying content from external platforms, Handling payments, Interaction with live chat platforms, Managing contacts and sending messages, Heat mapping and session recording, Infrastructure monitoring, Interaction with support and feedback platforms, Managing landing and invitation pages, SPAM protection, Hosting and backend infrastructure, Commercial affiliation, Tag Management, Traffic optimization and distribution, and User database management. For specific information about the Personal Data used for each purpose, the User may refer to the section "Detailed information on the processing of Personal Data" at the beginning of this document.

  1. USERS' RIGHTS Users may exercise certain rights regarding their Data processed by the Data Controller. In particular, Users have the right to do the following:

5.1 WITHDRAW THEIR CONSENT AT ANY TIME Users have the right to withdraw their consent if they have previously given their consent to the processing of their Personal Data.

5.2 OBJECT TO PROCESSING OF THEIR DATA Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.

5.3 ACCESS THEIR DATA Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing, and obtain a copy of the Data undergoing processing.

5.4 VERIFY AND SEEK RECTIFICATION Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

5.5 RESTRICT THE PROCESSING OF THEIR DATA Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.

5.6 HAVE THEIR PERSONAL DATA DELETED OR OTHERWISE REMOVED Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.

5.7 RECEIVE THEIR DATA AND HAVE IT TRANSFERRED TO ANOTHER CONTROLLER Users have the right to receive their Data in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of, or on pre-contractual obligations thereof.

5.8 LODGE A COMPLAINT Users have the right to bring a claim before their competent data protection authority.

5.9 DETAILS ABOUT THE RIGHT TO OBJECT TO PROCESSING Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner, or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection. Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

5.10 HOW TO EXERCISE THESE RIGHTS Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

  1. MORE INFORMATION ABOUT PERSONAL DATA

6.1 SELLING GOODS AND SERVICES ONLINE The Personal Data collected is used to provide the User with services or to sell goods, including payment and possible delivery. The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Application depends on the payment system used.

6.2 INFRINGEMENTS RELATING TO PERSONAL DATA In the event of any breach of the provisions of this privacy policy, or in the event of any unauthorized access to or collection of User Data, the Data Controller shall promptly notify the Data Subject of such breach, pursuant to Article 34 of the GDPR.

6.3 CHANGES TO THIS PRIVACY POLICY The Data Controller reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

6.4 DEFINITIONS AND LEGAL REFERENCES Personal Data (or Data) Any information that directly, indirectly, or in connection with other information - including a personal identification number - allows for the identification or identifiability of a natural person.

Usage Data Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User The individual using this Application who, unless otherwise specified, coincides with the Data Subject.

Data Subject The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor) The natural or legal person, public authority, agency, or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner) The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

This Application The means by which the Personal Data of the User is collected and processed.

Service The service provided by this Application as described in the relative terms (if available) and on this site/application.

European Union (or EU) Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookie Small piece of data stored in the User's device.

Legal information This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation). This privacy policy relates solely to this Application, if not stated otherwise within this document.