Shipping
1. Shipping
All Hours will process your order as soon as we receive transaction receipt. We will process purchased items as quickly as possible. During the sale period, order processing and customer service may take longer than usual. We are available Monday to Friday, excluding public holidays.
2. Shipping costs
Shipping costs are as follows:
Italy: free
Europe: free
3. Delivery
Deliveries to countries outside the EU may be subject to local import taxes, which are your responsibility. In such cases, the shipping company may contact you and, once your products are in customs, provide you with information about the costs. Please note that this may delay delivery times. It will be your responsibility to pay the necessary taxes to local authorities and for customs clearance of the goods. Delivery times are provided as an estimate and do not account for possible delays caused by payment transaction authorization and/or stock availability.
4. Additional shipping information
Import duties or fees on products are levied once the package has reached the destination country. These taxes must be paid by the recipient of the package. Unfortunately, All Hours has no control over these taxes and cannot predict the amount in advance, as customs policies and import duties vary from country to country. The customer assumes full responsibility for all postage, return shipping, customs charges, and handling fees if they refuse to accept a package due to customs or import taxes. Please note that we cannot undervalue orders or mark them as gifts.
THE FOUNDER
All Hours was founded in 2023 by Gemma Carlotta Surgo.
Gemma entered the world of fashion at just thirteen years old, working as a model. This experience allowed her to observe the language of fashion firsthand and how clothing influences one's self-perception.
Over time, however, she felt the need to be on the other side of the creative process. By wearing garments from different brands, she began to imagine how she would design them: what she would change, how she would develop shapes, volumes, and proportions.
Guided by strong ideals of equality and a deep aversion to all forms of discrimination, she decided to create All Hours: a brand that transcends traditional categories and gender stereotypes, focusing on freedom, identity, and versatility.
OUR DESIGN
The design approach starts with a precise question: how to create a garment that works on different body types, in different contexts, without losing its identity? Our answer lies in the volumes: ample, structured but never rigid. Every detail has a precise purpose. Nothing is decorative. Everything communicates something.
OUR ROOTS
All Hours was born in Puglia, the region where its founder was born and raised, and where the brand's very idea took shape.
Producing here is not a random choice, but an act of belonging. It means staying connected to one's roots and enhancing a territory rich in history, beauty, and manufacturing tradition.
We collaborate with small local workshops with over thirty years of experience, entities that preserve artisanal knowledge passed down over time.
Production takes place in limited series, a conscious choice that allows us to avoid waste and maintain careful control over the quality of each garment.
